We talk about the importance and truly listening to somebody and not just hearing them. Don’t miss this episode!
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- Hearing refers to the sounds that enter your ears. It is a physical process that, provided you do not have any hearing problems, happens automatically.
- Listening, however, requires more than that: it requires focus and concentrated effort, both mental and sometimes physical as well.
- Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages.
- Listening is not a passive process. In fact, the listener can, and should, be at least as engaged in the process as the speaker. The phrase ‘active listening’ is used to describe this process of being fully involved.
- The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.
- Rachel Naomi Remen: https://www.skillsyouneed.com/ips/listening-skills.html
Communication: Importance, Forms and Improving Effectiveness in Communication Process in an Organization
- 1. Sender: Sender is the person who conveys the message. The communication process begins immediately when the idea comes in the mind of sender.
- 2. Message: The contents of ideas or message or suggestion which sender wants to share with receiver is called message.
- 3. Encoding: Receiver cannot read the mind of sender. So receiver converts the idea into a language or other communication symbols such as pictures, gestures, etc. This is known as encoding.
- 4. Media: It is the way or means through which encoded message has to be transmitted to receiver. The common ways of transmission are phone, letter, internet, message, etc.
- 5. Decoding: Decoding refers to converting the encoded message into language and understanding the message.
- 6. Receiver: Receiver is the person who receives the communication and understands the message.
- 7. Feedback: After understanding the message the receiver sends his response on that idea or message to sender. When response reaches the sender then only communication process ends.
- 8. Noise: Noise is any element which results in disturbance, distraction or interruption in the flow of information. The noise can be a loud sound made by any vehicle, disturbance in the telephone line, disconnection of line, losing of letter or documents on the way, poor connectivity in the e-mail or internet. Due to noise the message is not conveyed to receiver and receiver is not able to decode the message in the same manner as expected by the sender.